Help centre
Answers to most things about the books, delivery and your account.
Search now
What can we help you with?
About the book
The book has 26 pages: thirteen spreads with text and a full-page picture. Add to that the cover, a page saying who the book belongs to, the foreword and the back cover.
Up to five: the child, brothers and sisters, parents, grandparents, friends, pets or a favourite cuddly toy. The first is the main character.
The book can be written in 39 languages and language variants. A finished book can also be translated into another language at no cost, with the same pictures.
Eleven illustration styles, including 3D animation, watercolour, gouache, clay animation and comic book. You see them when you create the book.
An illustrated 26-page book to read in your web browser and download as a PDF. You can print it, send it by email and order it as a hardback.
A4 portrait (21 × 29.7 cm), hardback with a hard cover, glossy or matt, and 26 pages in colour.
The book read aloud, page by page. A QR code is printed on the first spread; scan it with a phone or tablet and the book plays, for two years.
The book's pictures as black-and-white line drawings to colour in and to print out.
Shipping and delivery
The book is printed in 3–10 working days and then sent with tracked delivery. Allow two to three weeks in total.
We deliver to: New Zealand.
Shipping is shown at checkout before you pay. It is free when you order two or more hardback books.
You will get an email with a tracking link when the parcel has left the printer. The order also shows under Orders in your account.
Yes. Enter the recipient's address at checkout. No receipt is included in the parcel.
A few minutes after payment. You get an email when it is ready, and the page shows how far along it is in the meantime.
Complaints and problems
Contact us with the order number and a picture of the damage, and we will print a new book or refund you.
Track the parcel with the tracking link in the email. If it has not moved for more than a few days, contact us and we will take it up with the carrier.
No. The book is made to your choices and created straight away when you have paid, so it can't be cancelled for a change of mind (the Swedish Distance and Off-Premises Contracts Act, which our terms are under); you confirm this when you pay. If there is anything wrong with the book we will of course put it right. Your rights under the consumer law where you live are not affected.
For two hours after payment you can cancel in your account and get your money back. After that the book goes to the printer.
Contact us with a picture. If it is a printing fault, we will reprint the book at no cost.
Create and personalise
A sharp photo where the face can be seen straight on, in good light, without sunglasses or a cap. One photo per person; crop it so that only the person is visible.
The pictures are drawn by an AI model from the photo and the scene on the page, in the style you choose. The model is not told any names.
Yes. A photo gives the best likeness, but you can describe any character in words instead, the main character too, and they are drawn from the description.
Yes. Upload a photo of the pet or cuddly toy and it becomes a character in the story.
You choose the theme and the message and can tell us about events, interests and people. The story is written from that.
The eBook is ready a few minutes after payment. You get an email when it is ready.
Edit and change
Yes. You can change all the text, the title, the foreword, the back cover, the font and the order of the pages, and ask for changes to the pictures or have a picture redrawn.
Yes. The six most recent versions of each picture are saved, so that you can go back to one of them.
Yes, among eight fonts, at any time.
Yes, into any of 39 languages, at no cost. The pictures stay the same.
Yes. A sequel gets the same characters and style, with a new story.
For two hours after payment. After that the book is printed as it is.
Ordering, payment and discounts
Payment methods: card, Apple Pay, Google Pay and PayPal. You get an invoice by email and in your account.
See the Prices page. You buy the eBook first; when you are happy you order the hardback book, and the price of the eBook is already paid.
Yes. Every third hardback book in the basket costs half price, and shipping is free from two books.
Enter the code at checkout before you pay.
Account and privacy
With a login link sent to your email. You do not need a password.
The photos are used only for your book and are stored with us until you delete your account. If you have not signed in for 24 months, the photos are deleted sooner. They are sent to our AI provider, which under its agreement with us does not use them to train its models.
Never without your written consent.
Under Account. Your books, photos and recordings are deleted, and your personal data is removed. Receipts are kept without names, as the Swedish Bookkeeping Act requires.
Click the link at the bottom of an email, or change the choice under Account. Emails about your books and orders arrive as usual.
Refer a friend
When you have bought your first eBook you get a personal link. A new customer gets their first eBook free through it, and you get your next eBook free. That holds for ten friends a year; friends after them pay half price.
Under Account, once you have ordered a printed book.
For one year. It is deducted at your next purchase while you are logged in.
No, the discount applies to new customers.
About us
Hellström Group AB in Sweden. We make personalised picture books where the child is the hero.
At our print partners, close to the address you send to.
Through the contact form or by email. We reply on weekdays, usually the same day.
No questions match your search. Ask us directly.